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Human Interaction Management en Web 2.0


Graag haal ik enkele uitspraken aan van Business Process Management (BPM) goeroe Peter Fingar. Want zijn uitspraken hebben direct betrekking op Web 2.0 en consumerization.

BPM is ook min of meer geevolueerd in wat wel wordt genoemd Human Interaction Management: “Although the initial focus of Business Process Management (BPM) was on the automation of mechanistic business processes, this has since been extended to include support for human-driven processes focused on human collaborative activity. Individual steps in the business process (which require human knowledge, judgment or experience to be performed) are assigned to the appropriate members of an organization via workflow systems. This includes explicit modelling, supervising and evolving the roles, activities, interactions, entities and states which participating users engage in.” (Wikipedia)

Fingar zegt in zijn artikel “All the World is a Project“: Het optimaliseren van werk met zich nu ontwikkelende human interaction management tools is cruciaal voor competetief voordeel.

Fingar: “Indeed, the ability to model and implement ‘roles’ digitally is the key to next-generation collaboration support technologies. (…)  ‘Connect and collaborate’ is the future for forming high performance project teams, but it’s not all that easy, and a new generation of collaboration tools will be needed. (…) Assisting organizations in managing those exit and entrance points in typical collaborations is a new breed of role-based business technology, the Human Interaction Management System – workware technology that animates human work and collaboration in much the way software animates computer hardware. While business executives don’t want more and more software, they know they need workware, for they know how complex their business operations have become. This is precisely the kind of business technology needed for teams scattered across the globe to work together effectively. Although just emerging as a business technology, and only catching the eyes of early adopters, the Human Interaction Management System could soon become as prevalent as email is today. “


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